Frequently Asked Questions

Dealership FAQs:

Q: What are the COVID safety practices like here?
A: Our customers and workers safety are our top priority, which is why we are following current CDC guidelines and protocols. Feel free to contact us for more information on current guidelines.

Q: Can I trade in a car that isn't a Chevy?
A: Yes, we accept all makes and models!

Q: How do I join the Chevy rewards program?
A: You can sign up right on our website! Visit our website and look under our New inventory tab to find our 'My Rewards Chevrolet' page to sign up.

Q: Can I buy a car online?
A: Yes, you can buy a car right on our website thanks to our Skip the Line, Buy Online tool found in our inventory when for browsing vehicles.

Q: Can I trade in my car here even if I don't plan on purchasing a car from your inventory?
A: Yes! After inspecting your car, we will either give you a cash offer or a credit to put towards a new vehicle if you plan on buying from us.

Q: Do you offer any special discounts?
A: Yes, we offer special discounts for teachers, college students, first responders and military personnel. If you fall under one of these categories you are eligible for a $500 bonus cash offer to put towards a new or leased vehicle.

Q: What are your sales hours?
A: We are currently open Monday through Thursday 9 am - 8 am, Friday 9 am - 6 pm, Saturday 9 am - 5 pm, and Sunday 11 am - 5 pm.

Q: What should I look for when test driving a car?
A: We recommend making a checklist that includes but is not limited to comfort, functionality, and technology, as well as overall driving experience. Creating a list of things to make note of when test driving a car, will help you get a better sense of whether the model matches your driving style and buying criteria.

Q: What is the difference between buying and leasing a vehicle?
A: Monthly payments tend to be cheaper with a lease than when financing a car because leasing pays for the depreciation of the vehicles versus the price of the vehicle itself. Leasing a car is like renting it for a fixed term, while you make monthly payments then return it at the end of the lease. Buying a car means you finance the vehicle with the help of an auto loan.

Q: What is the difference between used and certified pre-owned vehicles?
A: While both used and certified pre-owned vehicles are both technically used, CPO vehicles have to fall within certain guidelines to be labeled as such. Some guidelines are that the vehicle must have mileage under a certain number, vehicle should be under a certain amount of years old, it must have an almost spotless vehicle history report, and successfully passing a multi-point inspection.

Q: Which cars are eligible for a tax credit?
A: All electric and plug-in hybrid vehicles are eligible for a tax credit in certain areas at the state and federal level. Talk with our finance department to discuss possible tax credit eligibility for the vehicle you are interested in!

Q: Can I apply for financing online?
A: Yes, you can find our finance application right on our website!

Q: How can I schedule a test drive?
A: You can schedule a test drive using our online form or calling us directly.

Q: How can I figure out my monthly car payment?
A: You can use our online payment calculator to see what your monthly payments could be for the vehicle of your choice. You can also contact our finance team for more information!

Q: Do you sell electric vehicles?
A: Our inventory will vary, but we do have a selection available. If this changes, we can help you find what you are looking for. Contact us today to see how we can help!

Q: Do you have cars for sale under $15K?
A: Yes, we have a variety of amazing used vehicles that are priced $15k and lower!

Q: Do you sell used vehicles of other brands besides Chevy?
A: Yes, we have a wide selection of pre-owned vehicles from all different makes and models. Shop our inventory now, then give us a call to schedule your test drive today!

Q: Do you offer military discounts?
A: Yes! We have a Chevrolet Military Program for Active Duty members, Reservists, Veterans, National Guard Members and Retirees – including spouse and household members.

Q: I’d like to buy out of my leased vehicle, how do I do that?
A: There is a lease-buyout process you will have to go through with our finance team. Feel free to give us a call or come in to meet with our team to complete the process!

Q: How can I estimate monthly payments before I buy a car?
A: We have a Payment Calculator feature on our website that allows you to estimate payments for your new vehicle. You can find it under the Finance tab on our website!

Q: What is the difference between synthetic and conventional oil?
A: Synthetic oil is a chemically engineered oil to provide peak performance for vehicle, while conventional oil is more crude and refined, containing impurities.

Q: How often should I flush my coolant?
A: Flushing your coolant is recommended every 15,000 to 45,000 miles but our team recommends referring to your user manual as specifics can differ per make and model.

Q: Why are my brakes making strange noises?
A: If your brakes are making strange noises, it's a sign that brake repair is needed. Contact our team to see how we can help you or to schedule service.

Q: ¿Tienen algún miembro del equipo que hable español? / Do you have a team member that speaks Spanish?
A: Sí, tenemos varios miembros del equipo que hablan español. / Yes! We have team members that speak spanish. 

Q: Do you offer warranties?
A: Yes, we offer the Chevrolet Extended Limited Warranty, which allows additional assurance for your Chevrolet, so you can feel confident when you set out for new adventures down the road.

Q: Do you offer car reviews and comparisons?
A: Yes! Our website offers many vehicle reviews and comparison guides to help you decide which model is best for you!