Frequently Asked Service Questions

Service FAQs:

Q: Can I order parts for my car here?
A: Yes! You can order parts from our Parts Department right on our website!

Q: Do you offer loaner cars or a shuttle when my car is being serviced?
A: Yes! We offer complimentary loaner cars as well as pick-up/drop-off services!

Q: What is the difference between OEM and aftermarket parts?
A: Factory parts come directly from the manufacturer that built your vehicle. Factory parts are built specifically for a make and model, which means that it will fit and perform at a high level. These parts also often come with a warranty! Aftermarket parts are made by a third party. Although, these parts are sometimes less expensive, they are made to be generic. Generic means thy are built for more than one make and model. The fit and performance of these parts vary, as does their warranties.

Q: How often should I replace my air filters?
A: Although, the typical recommendation is every 15,000 - 30,000 miles, it can differ for each make and model so our service team recommends referring to your user manual for more specific timeline.

Q: I'd like a remote starter installed in my vehicle, is it possible for this to be done?
A: Yes, our service technicians are equip to install remote starters in vehicles that currently do not have the feature!

Q: My car needs new tires, do you sell tires?
A: Yes, we have a Tire Center within our Service Center. Feel free to use our Tire Finder on our website to find the best tires for your vehicle.

Q: Can I get my state inspection completed here?
A: Yes, our service center can complete your state inspection!

Q: Do you offer multi-point inspections?
A: Yes, schedule an appointment today for a multi-point inspection with our expert technicians!

Q: How often should I check my tire pressure?
A: With most new vehicles drivers can check the tire pressure on their dashboard but if you own an older vehicle it’s recommended to check your tires once a month. If you’re looking for a quality set of tires, a tire rotation or any other tire service, please contact our service department.

Q: How can I schedule a service appointment?
A: You can use our online scheduling form or call us directly to make an appointment!

Q: Why is my check engine light on?
A: Your check engine light could be on for several reasons from a loose fuel cap to a major engine failure, so it's important to have your vehicle serviced as soon as possible. Contact our team to see how we can help you!

Q: How often should I replace windshield wiper blades?
A: The quick answer is once or twice a year. However, different factors can affect your wiper blades, like strong winds, heavy rain, debris, and even sun exposure. If you think you need your wiper blades replaced, stop by our service center and we'll gladly replace them for you.

Q: How often should I have my tires rotated?
A: Generally, tire rotations are recommended every 3,000 miles to 6,000 miles. In many cases, a car will be due for a tire rotation and oil change at the same time, so many drivers have both services completed in a single appointment. Contact our service department to schedule a tire rotation today!

Q: Do you offer commercial vehicles I can purchase for my business?
A: Yes, we offer a commercial inventory that includes a variety of trucks, vans, and commercial vehicles that you can purchase for your business.

Q: I'm looking to trade in my vehicle, do you have a tool that gives me my vehicles worth before trading it in?
A: Yes! We have a "Value My Trade" feature for this purpose on our website.

Q: I got in a car accident; do you have a collision shop?
A: Yes, we have a collision center that can help get your vehicle sorted after a collision.

Q: What is the difference between synthetic and conventional oil?
A: Synthetic oil is a chemically engineered oil to provide peak performance for vehicle, while conventional oil is more crude and refined, containing impurities.

Q: How often should I flush my coolant?
A: Flushing your coolant is recommended every 15,000 to 45,000 miles but our team recommends referring to your user manual as specifics can differ per make and model.

Q: Why are my brakes making strange noises?
A: If your brakes are making strange noises, it's a sign that brake repair is needed. Contact our team to see how we can help you or to schedule service.

Q: When do I need to get my fuel injector cleaned?
A: It's a good rule of thumb to get it cleaned every 15,000 to 45,000 miles but please refer to your owner’s manual for a maintenance schedule that is specific to your make and model.

Q: How often should I get my brake fluid changed?
A: Our team recommends every 50,000 miles but it's always a good move to refer to your owner’s manual for a maintenance schedule specific to your make and model.

Q: How often should I flush and replace my car's coolant?
A: The coolant flush and replacement interval depend on your vehicle's make and model. As a general guideline, coolant should be replaced every 30,000 to 50,000 miles or every 2 to 5 years.